Before I get into the dialouge (argument) I had with a McDonalds manager, let me make two quick points.
Point #1: Nobody Can Think Anymore
Is there anyone that can use there brain now days? Seriously! We are so hell-bent on following rules and regulations that we cannot stop for one second and use a little creativity to solve a problem. This is one of the reasons customer service is a thing of the past.
Point #2: It’s Easy to Be a Super Hero In Today’s World
At the hospital, where I work, my patients all love me. The nurses I work with love me. The techs I work with love me. The managers I work with love me. No, not because I am special. Absolutely not. Because they deal with crap like you will read below all day, everyday. Then when they deal with someone that actually has a brain, the contrast is so great that they freak out. They can’t believe there is anyone left in the world who will go the extra mile – treat them with respect. The truth is, you don’t have to go the extra mile to shine. Now days, you only have to go an extra foot or two.
I have recreated the conversation as close as I can remember it. When my wife asked Brandon about it, when we got home, he said, “It was funny and embarrassing.” Here we go.
McDonalds Drive Through Employee: Are you ready to order?
Me: Yes, I would like 3 cheese burgers, 3 small fries, four apple p…
(He cuts me off)
McDonalds Drive Through Employee: I’m sorry sir. I am only serving our breakfast menu right now.
Me: What time do you serve your regular menu?
McDonalds Drive Through Employee: At 11:00 A.M.
Me: That in ten minutes. Can’t you just get me some cheese burgers?
McDonalds Drive Through Employee: Sorry sir. I can’t do that.
Me: This is ridiculous. You are gonna deny me cheese burgers over ten minutes?
McDonalds Drive Through Employee: Sorry sir. Not until 11:00.
Me: Are you kidding me? Just get me some cheese burgers.
McDonalds Drive Through Employee: I can’t do that sir.
Me: Come on. I know you can do it. I know you have the power.
McDonalds Drive Through Employee: I can serve you something off of our breakfast menu.
Me: I don’t want something from your breakfast menu. My kids want cheese burgers.
Brandon: Come on dad. Let’s just order something they have available now, and let’s get out of here.
Me (to Brandon): Quite Brandon.
Me: Well it’s only ten minutes. I’m gonna sit right here and block your drive through then order what I want at 11:00.
McDonalds Drive Through Employee: You can’t do that sir.
Me: Watch me.
McDonalds Drive Through Employee: My manager is coming out.
(The line is backing up behind me)
McDonalds Manager: Sir, you can’t block our drive through. And you can’t order our regular menu until 11:00.
Me: Why not. It’s only seven minutes now. Just get me some cheese burgers.
McDonalds Manager: Sir, I can’t serve you that right now, because we need to quality inspect the food before we serve it.
Me: Well, go and inspect it then send it out.
(Blank stare from the manager)
Me: Surly you’ve inspected some of them already. You need to be serving it in just a few minutes. If you wait until 11:00, you will be holding up your customers, so you can inspect.
(Another blank stare from the manager)
McDonalds Manager: How about if you pull over into that parking stall right over there, and I’ll get your order and bring it out to you.
Me: That would be a good idea.
The manager took our order then went in to get it as we pulled aside. She came back out at 10:58 A.M. So much for their hard fast rule of not serving their regular menu until 11:00 A.M. I won by two minutes.